Terms and Conditions - Private & Group Tours
We make every effort to provide you with the best services in a pleasant, friendly and homely atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between your good-selves, You are requested to read, understand and sign in acceptance all the Terms and Conditions and the Brochure, before you register yourself / family / friends for our tour as a 'Guest' to use our services.
Guest(s) signature on the tour Booking / Registration form: Guest/s signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the guest/s in totality of the Terms and Conditions contained herein. Affixing signature of one or more guest/s if the group includes large number of guest/s on the 'Booking / Registration form', shall be deemed to mean that the guest/s other than signatories have duly authorized the signing guest/s and all the guest/s for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Guest/s are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned guest/s only and not by any other person on guest/s' behalf.
Our Liabilities & Limitations:
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.
Park Country Holidayz (PCH) rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such change - the rates quoted by us before modification can be changed by us according to the modifications by hotels or airlines.
Park Country Holidayz (PCH) and its associates acts only in the capacity of an agent for the hotels, airlines, transporters, railways & the contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us - are issued subject to terms & conditions under which these services are provided by them. The tickets, coupons or passage contract in use by carrier / hotel or other contractors rendering services shall constitute the sole contract between the Clients and such contractor.
Park Country Holidayz (PCH) - itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. Park Country Holidayz (PCH) reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of the trip, participants' safety, comfort and general wellbeing without making any rebate, allowance or refund and extra cost, if any, would be payable by the client.
Park Country Holidayz (PCH) shall not be responsible for any delay or change in programme or expenses incurred or special / consequential loss, injury and damage - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.
Park Country Holidayz (PCH) shall not be responsible and shall not accept any liability towards the Clients or his/her legal representative for any loss of property or damages resulting from death or injuries including loss of services which the Clients may sustain on account of act, negligence or default by any transportation Company, hotel agents or any other body of persons, its agents or service providers providing such services or facilities or arising out of or while engaged in any tour, means of transportation or other services, whether due to ownership, maintenance , use, operation or control of any automobile, bicycle, boat, motor, or other vehicle in common carrier or otherwise and whether due to its or there negligence or otherwise or regardless of how caused. Clients using sporting equipment, bicycles, sailing boats, scuba diving gear, hired or supplied by hotels or rental bodies shall do so at their own risk.
Park Country Holidayz (PCH) do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.
Park Country Holidayz (PCH) reserves the right to cancel any services in case it deems that the tour, trip or passage is impracticable for any reason or should circumstances warrant such action, upon refunding the value thereof and the Client shall not have any other or further claim against the company by any reason thereof.
Park Country Holidayz (PCH) reserves the right to refuse to carry out its contract with any person whom it may consider to be undesirable in its absolute discretion and it shall not be required to show any reason for doing so.
Guest/s hereby acknowledges that all the guest/s who have booked the tour have gone through the itinerary and is well aware about the same and are medically fit to undertake the said tour. The Company reserves the right to ask the guest/s to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and / or who have suffered from any ailments for which they have taken medical treatment and/or have gone into check up and/or hospitalization shall join the tour at their own risk. In case of any health emergency or health related issues while touring, the guest/s shall solely be responsible for it and to make their own arrangements on the tour for medical assistance & other expenses. Guest/s shall not expect the company to pay full time attention and / or to provide any medical treatment. It is possible that the company may be busy in his work for making arrangements for rest of the group. Park Country Holidayz reserves the right to restrict / modify / amend the tour of such guest/s without assigning any reasons. and. No refund is applicable in such case.
Guest with medical ailment:
The guest/s suffering from any disease at the time of booking / registration is required to provide the MD doctor's fitness certificate to undertake the tour. For Kailash Manasarovar tour maximum age limit is 60 years or as may be decided by the competent authority from time to time and for the said tour the medical fitness certificate of the guest/s is must. In case of death of guest/s, all the arrangements for transportation of dead body including procuring the death certificate, postmortem, repatriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying guest/s and/or relative of the deceased. Company shall make all endeavour to extend any help but cannot guarantee the same. The entire expenses shall be borne by the accompanying guest/s or their relatives. Park Country Holidayz or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the guest/s has passed away all the necessary arrangement shall be made by the said relatives only.
Persons other than those booked:
Persons, friends or relatives of the guest/s, who have not booked the tour shall not be allowed in hotel rooms, restaurants, coaches and sightseeing places or for any activity on the tour.
Payments by Guest:
Payment: For the services contracted, a minimum deposit of 10% of the total cost is to be paid by you to Park Country Holidayz. The deposit is required to hold the booking on confirmed basis. Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
Mode of Payment:
Domestic clients can make payment using any of the following methods:-
By Online Credit Card Payment (Visa / Master Card / Discover).
By Online Debit Card Payment (by Master / Visa / Maestro).
By Offline Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
By Bank Transfer (RTGS & NEFT).
In case of payment through credit/ debit card, 3%+GST bank charges would be levied over and above the total amount.
All payments should be free and clear of any withholding tax and deduction.
Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
Please note that Park Country Holidayz employee or agent will not ask for your Card Number, CVV, Net Banking login, Password, OTP etc. Nor will they ask you to transfer funds to a personal account or to install third party apps like Any Desk, TeamViewer etc.
Company welcomes the loan facilities granted by the banks to the eligible guest/s for any of the tour if it fulfills the payment conditions of the tour laid down by Park Country Holidayz. Park Country Holidayz is however not responsible / liable for grant / rejection / refund / repayment etc. of such loan facilities.
Discounts / Benefits:
Early booking of tour makes the guest/s eligible for the benefit or discount as declared by Park Country Holidayz which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, guest to guest and age of the guest. The agreed amount of discount is subject to timely payments by guest/s i.e. minimum 45 days prior to the tour departure date. Accordingly, Park Country Holidayz reserves the right to amend, alter, vary or withdraw any of the discounts / benefits without prior intimation to the guest/s. To be eligible for any discounts / benefits guest must pay the full registration amount at the time of booking itself. Discounts/ benefits are applicable for guest/s whose age is 2 years and above for World tours and 5 years and above for Indian tours.
Reimbursement to Park Country Holidayz for payment due and payable by the guest but made on his behalf by Park Country Holidayz: Over and above the tour tariff paid by the guest/s if Park Country Holidayz pays any money for and on behalf of the guest/s as per the requirement under law, force majeure or otherwise, the same shall be reimbursed by the concerned guest/s to Park Country Holidayz forthwith on demand by Park Country Holidayz.
Direct payment to bank account: Guest should inform Park Country Holidayz for any payment made by them to Park Country Holidayz's bank account through net or payment gateway, within 24 hours with valid proof of payment by payment copy / email. Payment receipt will issued only after intimation by the guest to Park Country Holidayz.
Passport, Visa and Immigration Requirements:
It is your responsibility to fulfill the passport, visa and other immigration formalities applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
Travel insurance is a vital part of your arrangements & it is mandatory. We strongly recommend that you should take adequate travel insurance for the duration of your journey in India
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Clients are advised to get such insurance arrangements in their home country. All baggage, your valuables & personal properties at all times are at the client's risk.
Guest/s Responsibility: It shall be sole responsibility of the guest/s to hold required valid travel documents and statutory clearances including court permissions, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor & other statutory certificates, to enable him / her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport / photo identity holder, otherwise the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The guest/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest/s should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances including court permissions, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor & other statutory certificates, used by him / her while on tour. Guest’s are requested to arrive at the airport 3 to 4 hours prior to departure as per Airline guidelines.
Mandatory Identification Document:
It is Mandatory for all guests (Foreign Nationals, NRI’s and Indian Nationals) to provide Photo ID at the time of booking confirmation. Documents as per details given below are applicable for different categories :
For foreign nationals – copy of Passport + Visa is mandatory.
For Non Resident Indians clients (NRI client) – copy of passport.
For Overseas Indian clients holding OCI / PIO card – copy of passport and copy of OCI/PIO card is mandatory.
For domestic clients – copy of Driving License / Voter ID Card / passport is mandatory.
In case of Nepal and Bhutan Tours following Photo identification documents are required:
For Adult: Voting Card (Election Card) in ORIGINAL OR Valid Passport with 6 months validity from the date of return in ORIGINAL subject to Government Laws.
For Child: Valid Passport with 6 months validity from the date of return in ORIGINAL OR School Photo ID and school bonafide certificate affix photo on it with school stamp and signature with Birth certificate in ORIGINAL and it is mandatory that an adult to accompany a child for Nepal and Bhutan.
For Infant: Valid Passport with 6 months validity from the date of return in ORIGINAL OR Birth Certificate in ORIGINAL with at least 1 Parent (father or mother) carrying all valid Photo identification documents mentioned above.
For NRI / Foreigners: NRI guest required pay on arrival VISA / Govt Fees charges in Nepal, valid Indian VISA / OCI before travelling to Bhutan and passport & VISA / OCI copy must reach to Park Country Holidayz one month prior to departure for Bhutan.
Note: Nepal and Bhutan requires Original Passport OR Original Birth Certificate only in English Language.
Force Majeure Situations:
Park Country Holidayz. (company) and any of its employees, agents or suppliers and their respective successors, heirs and permitted assigns shall not be responsible for, or be deemed to be in default on account of any failure to perform or due to delay in performance of any of its obligations hereunder, in whole or in part, if such performance is rendered impracticable by the occurrence of acts of war, whether declared or undeclared, sabotage, embargo, acts of terrorism, riot or other civil commotion, failure in transportation, act of any government or any court or administrative agency thereof, acts of God, fire, explosion, flood, earthquake, strike, act of government or other catastrophes, pandemic, epidemics, outbreak of disease or quarantine restrictions, or other cause(s) beyond the reasonable control of Park Country Holidayz. (“Force Majeure”).
Park Country Holidayz. (company) and client (you)– both shall use their best efforts to avoid, overcome and offset the effects of any cause or potential cause of an event of Force Majeure. Upon cessation of the cause of the Force Majeure, the Terms and conditions of use given hereunder, shall again become fully operative.
However, a Force Majeure event will not relieve Park Country Holidayz. (company) and client (you) of the obligations accrued prior to the occurrence of the Force Majeure.
Coach / Bus Seating: Company generally arranges air-conditioned / air-cooled, Non-AC coaches, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary and number of guest/s, etc.
Extra Usage of Vehicle: Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed.
Special Note for Helicopter Journeys :-
Helicopter Tickets & Fare are subject to availability & can change at any moment.
While Park Country holidayz (PCH) takes utmost care to make you fly by Helicopter but due to sudden weather conditions / VIP Movement / unavoidable situations at the last moment - it sometimes becomes unavailable. PCH will make every possible attempt to arrange for alternate Helicopter journey on same day or on alternate dates depending upon the availability of Helicopter at that time.
No ticket would be carried forward to next day.
No accommodation, meal or cost of transport would be paid or reimbursed or compensated due to cancellation of Helicopter.
Company takes care to select hotels and book the same on behalf of guest/s at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. A family of four(4) is given two(2) rooms at most of the destinations around the world, In such cases, child guest/s required to pay Tour tariff of adult . Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. In Europe, heater facility is chargeable & guest need to pay if required. At hill stations, Air condition is chargeable & guest need to pay if required. In case of any improvements with hotel services, guest/s are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of guest/s. Any damages to the hotel room, visiting place, coach during the stay / visit / tour shall be the sole responsibility of guest/s. Hotel's management / administration shall be solely responsible for all the service related issues of the hotel staff. Guest/s availing additional facilities over and above provided by Park Country Holidayz such as mini-bar, paid television channels as well as any telephone/internet facilities etc are not included in tour cost and guest/s shall bear the expenses for the same. Park Country Holidayz reserves the right to change the Hotel at any time. Guest/s is required to abide by Hotel Policies.
Single Occupancy: Single guest provided with single occupancy / single bedded room has to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than group’s rooms.
Check in and check out time:
Check-In Timings: 1200 - 1500 Hours. Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check-Out Timings: 1000 - 1200 Hours. Late check-outs are available on request and subject to availability / Payment.
4. Additional facilities: Additional facilities including laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet etc if availed by the guest/s, have to be paid by the guest/s only before leaving the hotel, ship / cruise or restaurant etc. as the case may be.
5. Room Sharing: Two single guests can decide to share a hotel room, and/or accommodate a third guest booked on the same tour on triple sharing basis. The excess amount collected as a single booking will be refunded within 10 days from arrival of tour. Any misunderstandings or incidence like missing items or difference of opinion between them shall have to be settled between room partners themselves. Company is not responsible for any loss or mishap. Shared rooms have no smoking policy. Park Country Holidayz reserves the right to allocate rooms for Specialty Tours.
Park Country Holidayz or any of its independent contractors shall not be bound to serve non veg food items during en-route journey and / or en-route lunch halts for International / Domestic Sector. Park Country Holidayz shall endeavour to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, service but shall not have direct control over their maintenance. Guest/s shall take note that the Restaurant Manager allots the table for the group that shall depend upon the group size and infrastructure of the restaurant.
There is mostly a preset menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non - Veg items. Park Country Holidayz does not differentiate amongst the guest/s by providing a special meal or special diet. In some cases only Veg food will be provided. In case of baby meal, Company generally provides packed milk, plain dal and rice, apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. Park Country Holidayz do not provide meal at Airport and / or in the Air flight. No Complaints / Claims for refund in respect of the meals shall be entertained and Park Country Holidayz reserves the right to change the menu and arrangements of the meals without assigning any reasons thereof.
Guest/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration points etc, guest/s have to verify the rules and be responsible for the same. The porter - age or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tips directly to them.
Park Country Holidayz reserves the right to:
give admission to any person for any tour or FIT package or for currency exchange;
amend, alter, vary or withdraw any tour including its services, flight route etc. advertised and/or published without assigning any reason whatsoever;
amend, alter, vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if any cheque drawn in favour of Park Country Holidayz is dishonored, and / or without assigning any reasons whatsoever;
to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure.
All or any information given in these Terms and Conditions is based on the information available at the time of publication. Park Country Holidayz reserves the right to change any information before or after booking the tour due to circumstances / events beyond our control. In case of knowledge of any change, in advance, we or any of our representatives shall accordingly notify the guest/s of any such changes by sms and / or email. Park Country Holidayz Management would be happy to meet the guest/s for any improvement points. Management considers all its guest/s as family members and is sure and have confidence that guest/s shall approach the management for any suggestions / improvements.
I, _________________________________________________, have read the above rules and regulations above and abide by it and accept the Terms and Conditions with unconditional consent, without modification of the terms, conditions and notices contained herein
Signature in acceptance: